SHIPPING & DELIVERY POLICY
Last Updated: September 2026
Thank you for shopping with The Biasa. We take care in preparing and packing every order before it begins its journey to you.
The Biasa is a brand owned and operated by BEYOND US SDN. BHD. (Registration No. 202301047100 (1541014-T)).
This Shipping & Delivery Policy applies to orders placed through thebiasa.com.
1. SHIPPING COVERAGE
We currently deliver throughout Malaysia, including:
Peninsular Malaysia
Sabah
Sarawak
International shipping is currently unavailable.
We do not offer self-pickup or Cash on Delivery (COD) at this time.
2. SHIPPING CHARGES
We offer FREE SHIPPING nationwide for orders of RM150 and above in a single order, including Peninsular Malaysia, Sabah and Sarawak.
For orders below RM150, the applicable shipping fee will be calculated and displayed during checkout.
Shipping rates may vary depending on the delivery destination, parcel weight, dimensions and courier service available.
3. ORDER PROCESSING TIME
Orders are generally processed within 2–5 working days after successful payment confirmation.
Processing includes order verification, preparation, quality checking and packing before the parcel is handed over to the courier.
Working days exclude weekends and public holidays.
During launches, promotional periods, festive seasons or periods of high order volume, processing may take slightly longer than usual.
Once your order has been handed over to the courier, delivery time will depend on the courier service, destination and prevailing delivery conditions.
4. DELIVERY TIME
Delivery times provided by courier companies are estimates and may vary depending on:
delivery destination;
courier operations;
public holidays and festive periods;
weather conditions;
unusually high parcel volumes;
remote or limited-access locations; or
other circumstances affecting delivery operations.
For this reason, The Biasa cannot guarantee an exact delivery date or time once an order has been handed over to the courier.
If you require your order for a particular occasion or date, we recommend placing your order early to allow sufficient time for processing and delivery.
5. COURIER SERVICES
Orders are arranged through courier services available via EasyParcel.
The courier assigned to your order may vary depending on your delivery destination and the services available at the time of shipment.
Where reasonably necessary, The Biasa reserves the right to select or change the courier service used to fulfil an order.
6. ORDER TRACKING
Once your order has been processed and handed over to the courier, tracking information will be provided through the available communication channel.
Please allow some time for the courier's tracking system to update after your parcel has been collected or received by the courier.
Once tracking information becomes available, customers are encouraged to monitor the shipment to ensure successful delivery.
7. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address, postcode, recipient name and contact number when placing an order.
Please check your delivery information carefully before completing payment.
If you notice an error after placing your order, contact us as soon as possible. We will try to assist if the order has not yet been processed or shipped, but changes cannot be guaranteed.
Once a parcel has been handed over to the courier, we may not be able to amend the delivery information.
8. FAILED, UNCLAIMED OR REFUSED DELIVERIES
If a parcel is returned to us because:
an incorrect or incomplete address was provided;
the recipient could not be contacted after reasonable delivery attempts;
the parcel was not collected within the courier's collection period; or
delivery was refused without a valid product-related reason,
the customer may be responsible for the reasonable additional shipping cost required to resend the parcel.
If a refund is requested or applicable after the parcel has been returned to us, it will be assessed in accordance with our Refund, Return & Exchange Policy and applicable Malaysian law.
9. DELIVERY DELAYS
While we aim to have every order delivered as smoothly as possible, delays may occasionally occur after a parcel has been handed over to the courier.
Courier delays may arise due to operational disruptions, weather, peak delivery periods, festive seasons, remote destinations or circumstances beyond our reasonable control.
If your parcel appears to be significantly delayed, please contact us with your order number and tracking number. Our team will assist in checking the shipment status and, where appropriate, liaise with the relevant courier.
10. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking information shows that your parcel has been delivered but you have not received it, we recommend first checking:
with household members or other persons at the delivery address;
with your building management, reception or security personnel, where applicable; and
around the designated delivery area.
If the parcel still cannot be located, please contact us as soon as possible with your order number and tracking number.
We will assist you in reviewing the available delivery information and, where appropriate, raise the matter with the courier.
11. LOST OR DAMAGED PARCELS
If your parcel appears to have been lost in transit or arrives with significant external damage, please contact us as soon as possible.
Where possible, please provide:
your order number;
tracking number;
photographs of the parcel and packaging;
photographs or video of any damage; and
any other information reasonably requested to assist with the investigation.
Please retain the parcel, packaging and shipping label while the matter is being reviewed.
We will assess the circumstances and, where appropriate, work with the courier to investigate the issue.
If the product itself is damaged, defective or incorrect, your request will also be handled in accordance with our Refund, Return & Exchange Policy and your rights under applicable Malaysian law.
12. CHANGES TO THIS POLICY
We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping arrangements, courier services, business operations or applicable requirements.
The latest version will be published on this page together with its updated date.
13. CONTACT US
For questions regarding shipping, tracking or delivery, please contact us:
The Biasa
A brand owned and operated by
BEYOND US SDN. BHD.
Registration No.: 202301047100 (1541014-T)
Cheras, Selangor, Malaysia
Email: thebiasa.my@gmail.com
Tel/WhatsApp: +60 11-5411 2251
Website: thebiasa.com
For enquiries regarding an existing order, please include your order number so we can assist you more efficiently.